Call Analytics
Track call volume, duration and conversion per rep. See exactly how your team uses the phone — how many calls went out, how many connected, how many were missed, the connect rate, the total talk time and how many different leads were actually spoken to.
See Call Analytics in action
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What is Call Analytics in MilixNow?
See exactly how your team uses the phone — how many calls went out, how many connected, how many were missed, the connect rate, the total talk time and how many different leads were actually spoken to. Calls reach the CRM from the MilixNow Calls app on Android, logged against the lead, so a manager can see who is calling back and who is not without asking anybody.
- Calls, connected and missed, counted per person
- Connect rate and total talk time
- Unique leads called, and how many calls had a recording
- Every call listed against the lead it belongs to
- A missed-calls screen so nothing is left unreturned
- Staff report: each person's calls and follow-ups for any date range
How Call Analytics works
A simple, proven process your team can follow from day one.
Sync calls
Call logs sync automatically from the app.
Measure
Dashboards calculate every key metric.
Compare
See each person's calls, connect rate and talk time side by side.
Improve
Spot the leads nobody called back, and fix it the same week.
Stay ahead of the competition
Connect with us to see how Call Analytics can fuel your business growth.
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Why Call Analytics matters
Data-driven coaching
Know who needs help — and where.
Higher productivity
Visible metrics motivate the team.
Faster follow-ups
Track first-response time.
Honest reporting
Numbers straight from the phone.
What is Call Analytics in MilixNow CRM?
See exactly how your team uses the phone — how many calls went out, how many connected, how many were missed, the connect rate, the total talk time and how many different leads were actually spoken to. Calls reach the CRM from the MilixNow Calls app on Android, logged against the lead, so a manager can see who is calling back and who is not without asking anybody.
Is Call Analytics available on the mobile app?
Call Analytics works in any browser on laptop, tablet and phone today. Dedicated Android and iOS apps are coming soon.
Which plan includes Call Analytics?
Paid packs add lead capacity and file storage, not features: the free pack carries 1,000 leads, 500 MB for files and unlimited users. See the pricing page for the current list of what each pack includes.
Can I customise Call Analytics for my business?
Yes — add custom fields, stages, rules and permissions without coding. Our onboarding team can set it up for you.
Do you provide training?
Every pack includes free onboarding and our video tutorials, and support is available in Hindi and English on chat and email.
Ready to close more deals with MilixNow?
Manage leads, follow-ups and teams on one simple CRM. Free onboarding included.
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